Terms of Service

Last updated: January 25, 2026

1. Agreement to Terms

Welcome to SplitSync. These Terms of Service ("Terms") govern your access to and use of the SplitSync platform, including our website, applications, and services (collectively, the "Service").

By creating an account or using our Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, do not use our Service.

We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance of the updated Terms. We will notify you of material changes via email or through the Service.

2. Description of Service

SplitSync is a triathlon training platform that provides:

  • AI-generated personalized training plans for triathlon races
  • Workout tracking and logging capabilities
  • Training analytics and performance metrics
  • Integration with third-party fitness platforms (Strava, Garmin)
  • Race planning and tracking features
  • Weather forecasting for planned workouts

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice.

3. Eligibility

You must be at least 16 years old to use SplitSync. By using the Service, you represent and warrant that:

  • You are at least 16 years of age
  • You have the legal capacity to enter into these Terms
  • You are not prohibited from using the Service under applicable law
  • Your use of the Service will not violate any applicable law or regulation

4. Account Registration and Security

To access most features of SplitSync, you must create an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Keep your password secure and confidential
  • Notify us immediately of any unauthorized access to your account
  • Accept responsibility for all activities that occur under your account

We reserve the right to suspend or terminate accounts that violate these Terms or for any other reason at our discretion.

5. Subscriptions and Payments

5.1 Free and Paid Tiers

SplitSync offers both free and paid subscription plans. The free tier includes basic features, while paid subscriptions ("Pro") unlock premium features including unlimited AI plan generation and advanced analytics.

5.2 Billing

Paid subscriptions are billed in advance on a monthly, annual, or one-time basis depending on your chosen plan. All payments are processed by RevenueCat and their payment partners. By subscribing, you authorize us to charge your payment method for recurring fees.

5.3 Automatic Renewal

Subscriptions automatically renew unless you cancel before the end of the current billing period. You can cancel your subscription at any time through your account settings or the subscription management portal.

5.4 Refunds

Payments are generally non-refundable. However, you may be eligible for a refund if:

  • You request a refund within 7 days of your initial subscription purchase
  • Technical issues prevented you from accessing the paid features

To request a refund, contact us at splitsynchq@gmail.com. Refund requests are evaluated on a case-by-case basis.

5.5 Price Changes

We may change subscription prices with 30 days' notice. Price changes will apply to your next billing cycle after the notice period.

6. Acceptable Use Policy

You agree not to use the Service to:

  • Violate any applicable law, regulation, or these Terms
  • Infringe on the rights of others, including intellectual property rights
  • Upload malicious code, viruses, or harmful content
  • Attempt to gain unauthorized access to the Service or other users' accounts
  • Interfere with or disrupt the Service or servers
  • Use automated systems (bots, scrapers) to access the Service without permission
  • Reverse engineer, decompile, or disassemble the Service
  • Resell, sublicense, or commercially exploit the Service without authorization
  • Impersonate any person or entity
  • Collect user data without consent
  • Use the Service for any illegal or unauthorized purpose

7. User Content

"User Content" means any data, text, or information you submit to the Service, including workout data, notes, race information, and profile details.

7.1 Ownership

You retain ownership of your User Content. By submitting User Content, you grant SplitSync a non-exclusive, worldwide, royalty-free license to use, store, and process your User Content solely to provide and improve the Service.

7.2 Responsibility

You are solely responsible for your User Content. You represent that you have all necessary rights to submit your User Content and that it does not violate any third-party rights or these Terms.

8. Third-Party Integrations

SplitSync integrates with third-party services including Strava and Garmin Connect. When you connect these services:

  • You authorize SplitSync to access your data from those services
  • Your use of third-party services is subject to their respective terms and privacy policies
  • We are not responsible for the practices or content of third-party services
  • You can disconnect integrations at any time through your Settings

Third-party service availability is not guaranteed. Changes to third-party APIs may affect integration functionality.

9. AI-Generated Training Plans

SplitSync uses artificial intelligence to generate personalized training plans. You acknowledge and agree that:

  • AI-generated plans are suggestions based on the information you provide
  • Plans may not be perfect or suitable for every individual's circumstances
  • You should review and modify plans as needed based on your own judgment
  • AI technology has limitations and may produce unexpected results
  • We do not guarantee specific training outcomes or race performance

You are responsible for evaluating the appropriateness of any training plan for your individual needs, fitness level, and health status.

10. Health and Fitness Disclaimer

Important Health Notice

SplitSync is not a medical service and does not provide medical advice. The training plans, workouts, and analytics provided are for informational and educational purposes only.

You should:

  • Consult a physician before starting any new exercise program, especially if you have existing health conditions, injuries, or concerns
  • Listen to your body and stop exercising if you experience pain, dizziness, or other warning signs
  • Understand your limits and progress gradually to avoid injury
  • Seek professional guidance from certified coaches or trainers when needed

Triathlon training involves inherent risks including but not limited to: cardiovascular stress, musculoskeletal injury, drowning (swimming), traffic accidents (cycling and running), heat-related illness, and overtraining.

By using SplitSync, you assume all risks associated with your training activities. We are not liable for any injuries, health issues, or damages arising from your use of the Service or participation in triathlon training.

11. Intellectual Property

The Service, including its design, features, content, and underlying technology, is owned by SplitSync and protected by intellectual property laws. You may not:

  • Copy, modify, or distribute our intellectual property without permission
  • Use our trademarks, logos, or branding without authorization
  • Remove any copyright or proprietary notices

We grant you a limited, non-exclusive, non-transferable license to use the Service for personal, non-commercial purposes in accordance with these Terms.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that:

  • The Service will be uninterrupted, secure, or error-free
  • Results obtained from the Service will be accurate or reliable
  • The Service will meet your specific requirements
  • Any errors in the Service will be corrected

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SPLITSYNC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRIOR TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100 USD).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

14. Indemnification

You agree to indemnify, defend, and hold harmless SplitSync and its officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Your User Content
  • Any injury or harm resulting from your training activities

15. Termination

You may terminate your account at any time by contacting us or using the account deletion feature in Settings.

We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice. Reasons for termination may include:

  • Violation of these Terms
  • Fraudulent or illegal activity
  • Non-payment of subscription fees
  • Extended periods of inactivity
  • Requests by law enforcement

Upon termination, your right to use the Service ceases immediately. Provisions of these Terms that by their nature should survive termination shall survive, including ownership, disclaimers, indemnification, and limitations of liability.

16. Dispute Resolution

16.1 Informal Resolution

Before filing any formal dispute, you agree to first contact us at splitsynchq@gmail.com to attempt to resolve the dispute informally. We will try to resolve the dispute within 30 days.

16.2 Arbitration

If informal resolution is unsuccessful, any dispute arising from these Terms or your use of the Service shall be resolved through binding arbitration, except that either party may seek injunctive relief in court for intellectual property violations.

16.3 Class Action Waiver

You agree to resolve disputes with us on an individual basis and waive any right to participate in class action lawsuits or class-wide arbitration.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any legal action or proceeding shall be brought exclusively in the federal or state courts located in Delaware.

18. Miscellaneous

18.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and SplitSync regarding the Service.

18.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

18.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

18.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

18.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, strikes, or internet outages.

19. Contact Us

If you have questions about these Terms, please contact us:

Email:splitsynchq@gmail.com
Subject Line: Terms of Service Inquiry